Please note that all orders will be processed from Monday 4 January 2021. Merry Christmas!

Questions

Why?

I work in football heritage, my mam is a healthcare assistant, and my dad is a care worker. I know what they do to save and enrich people's lives on a daily basis, and also know just how important their work is to so many people.

The hope is that we can raise some funds for NHS Charities Together and the Care Workers' Charity. As we all know, our National Health Service has been woefully underfunded in recent years, while many care homes and facilities have come close to breaking point during this pandemic.

Even if you don't purchase these masks, please consider making a donation below:

NHS Charities Together

The Care Workers' Charity

Can these serve as medical masks?

These quilted 3-ply face masks are not medical grade masks (which are recommended by the World Health Organisation (WHO) as an infection preventative measure, i.e. grade FFP2/N95). They are designed to help protect others and help reduce the spread of infection.

How long will delivery take?

The masks are made to order, and are produced and fulfilled by Contrado. Single masks will go into production one day after the pre-order cut-off date, and usually take five to seven working days to be produced. We dispatch the masks on the same day we receive them. 

Four-packs of masks are drop-shipped directly by the company, and take up to seven working days to be produced and delivered.

As demand for masks from Contrado is very high at the moment, please allow extra time for your mask(s) to arrive.

Can I get a refund on my purchase?

Due to the personal hygiene nature of the product, our face masks are unfortunately non-returnable, so please take extra care when looking at the face mask sizing charts, which can be found on every product page.

How can I get in touch?

You can email us directly at thebottomhalfmasks@gmail.com.